Small companion. Small data footprint.

AI Pets (aipets.com) is operated by Gauss Labs Limited (gausslabs.com), which decides why and how the personal data described here is used. Our postal address is Room 9, 4/F, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong. For any privacy question or request, write to hello@aipets.com.

When you create an account, we store your email address, your display name and how you sign in: with Google, or with your email address and a passphrase. Passphrases are stored only in hashed form by our sign-in provider.

New account holders declare that they are at least 18 and agree to the Terms before completing a Studio account. We record the declaration, the versions of the Terms, Privacy and Safety notices shown, and its time. Earlier accounts keep their existing records; we do not invent missing acceptance history. We do not ask for a date of birth or identity documents. Earlier invitations may include the country you gave.

Pet packs (.aipetframes files) and pet settings, such as a pet’s name, personality, voice and model choices, are stored privately in your account. Nobody else sees them unless you choose to share a pet.

If you add OpenRouter or Cartesia keys, we store them encrypted. We use them only to run your own conversations and voice previews, and we never send them to your devices. You can remove a key in Settings at any time.

When you talk to your pet in the browser or on a device, your recording or typed message is sent to the providers you chose, OpenRouter and, if you use Cartesia voices, Cartesia, to understand it and to write and speak the reply. They handle it under your own agreement with them.

Pets receive safety instructions, and code enforces capability permissions. There is no separate safety classifier checking every message and reply. For story play, Cloudflare Workers AI processes selected story text, including relevant user and pet exchanges, to classify narrative progress and route scenes.

Your pet’s memory is on unless you turn it off on its page. While it is on, we keep your conversations with your pet, in the browser and on a device, so it can learn what you tell it, such as your name and what you like. Your pet also keeps your last few exchanges for up to ten minutes so it can follow the conversation. We do not keep raw audio.

When you link a device, we store its device ID, firmware version, whether it is online and which pets are installed on it, so you can manage it and install pets.

We keep security and technical logs, such as sign-in events, device connections and request details including IP addresses, to protect accounts, prevent abuse and fix problems.

We email the name, reply address and message you submit to our support inbox so we can handle your question or suggestion. Sound feedback includes the selected track’s name and ID. Sending a message does not subscribe you to marketing. Studio feedback does not automatically attach your pets, conversations or provider keys.

Stripe handles checkout and payment details. We store your purchase amount and payment references, membership status, checkout email, publication choice and any name and message you choose to publish. We do not store your card number.

We use your email for membership confirmation, your Discord invitation and purchase-related support, not marketing. Your email is never in the public supporter list. Your name, amount and message appear only if you opt in. You can withdraw publication permission by emailing hello@aipets.com.

Your private membership link gives access to your supporter benefits; keep it to yourself. We retain purchase records to deliver the membership and meet accounting obligations. Stripe and Discord also handle data under their own privacy notices when you use their services.

Joining the waitlist does not create an AI Pets account or guarantee an invitation. Waitlist email addresses are not verified at signup; any later invitation is checked against the email address you sign in with.

When you choose Join the waitlist, we store your email address, where you joined, when you asked to hear about access, and the version of the signup notice. If you answer the optional survey, we also store your choices and note. We use this information to understand interest and contact you about private access if space opens. It does not enroll you in general marketing.

We store a hash of the survey token, not the token itself; the token expires after 30 minutes and can be used only once. Survey answers and email addresses are visible only in administrator tools. We do not sell waitlist addresses.

Both aipets.com and neokarma.md offer one newsletter: updates about new pets, stories, writing guides and build notes. Submitting the newsletter form, or choosing the separate optional unchecked box during account signup, gives your consent. There is no extra confirmation-email requirement. Creating an account does not subscribe you automatically.

We store your email, signup source, consent wording/version, scope and time. Earlier AI Pets-only subscriptions keep their original scope unless you explicitly choose combined updates. Each marketing message must include our postal address and an unsubscribe link that works immediately without login. Opening the link alone does not unsubscribe you; choose Unsubscribe, or use your mail app’s one-click unsubscribe action.

We keep open and click tracking disabled. We retain subscriptions while active, and the suppression and consent records needed to honour withdrawal and resolve consent questions afterward. Sign-ins, imports and retries cannot restore withdrawn consent; a fresh explicit subscription can.

The public forms count attempts in 15-minute windows against a one-way keyed hash of the connecting address. The raw address is not written to the waitlist or newsletter tables.

New accounts are limited per connecting address and per hour. For that, we keep a one-way keyed hash of the address for one day, never the address itself. Signing in, account creation, passphrase resets and account setup can also ask your browser to pass Cloudflare Turnstile, a check that tells people from automated abuse.

• To run AI Pets for you: your account, pets, conversations and devices. This is necessary for our contract with you.
• To keep AI Pets safe and secure: safety checks, abuse prevention and security logs. This is our legitimate interest in protecting you, other people and the service.
• With your consent, where we ask for it: the waitlist, the optional survey and the newsletter. You can withdraw consent at any time.
• To meet legal obligations, for example when the law requires us to keep or disclose information.

We do not sell your personal data or use it for advertising.

These companies process personal data for us, only to provide their service:

• Vercel: hosts this website.
• Cloudflare: runs our APIs and device connections, stores private media in R2, classifies selected story text with Workers AI, protects our forms against automated abuse with Turnstile, delivers contact and feedback forms and supporter membership emails, and receives email sent to hello@aipets.com and feedback@aipets.com.
• Stripe: payment processing and checkout.
• Supabase: database and sign-in.
• DigitalOcean: media processing.
• Google: sign-in when you choose Google.
• Mailgun: account emails, such as verification and password-reset links.

OpenRouter and Cartesia receive your data only when you add your own key and talk to your pet, under your own agreements with them.

Our providers may process data outside your country, including in the United States and Singapore. When personal data leaves the UK, the EEA or Switzerland, we rely on standard contractual clauses or equivalent safeguards.

• Account data, pets and settings: until you erase your account, or sooner if you delete them.
• Conversations: kept for 30 days by default to help your pet remember; you can choose deletion after a day in Settings. What your pet remembers stays until you forget it or erase your account.
• Security logs: for a limited time, then deleted.
• Waitlist entries: until you ask us to remove them or we no longer need them to contact you about access. Survey tokens expire after 30 minutes.

Depending on where you live, including the UK, the EEA and Switzerland, you can ask to access, correct, delete or export your personal data, object to or restrict how we use it, and withdraw consent at any time.

In Settings you can download your account data and permanently erase your account yourself. For anything else, including withdrawing newsletter consent, write to hello@aipets.com from the email address you used. The survey is optional, and newsletter messages include an unsubscribe option.

You can also complain to your local data protection authority.

AI Pets uses only cookies that are strictly necessary, so we do not ask for cookie consent:

• Sign-in: session cookies last up to 90 days, subject to session validity and signing out. The separate admin Google-session proof lasts up to seven days.
• Sign-in security: short-lived cookies, lasting an hour at most, that protect sign-in, invitations and password resets against forgery and return you to the page you were on.
• Cookie notice: for visitors from the UK, the EEA and Switzerland, aipets_region remembers for a day that we should show the cookie notice, and aipets_notice remembers for 12 months that you chose OK.

We do not use advertising, analytics or tracking cookies.

Dismissing or completing the newsletter invitation stores only that preference in this browser for 30 days, separately on each site. The footer signup remains available.

The owner studio also keeps a little in your browser’s own storage: a receipt that lets an interrupted pet upload resume, a device link code while its tab is open, and a recovery record for firmware installs over USB. It stays on your device.

AI Pets is not for anyone under 18. We do not knowingly collect personal data from children. If you think a child has given us personal data, contact us and we will delete it.

We update this notice when our practices change and show the new version and date below.